Frequently asked questions (FAQs)

Frequently Asked Questions (FAQs)

Find answers to the most popular inquiries at If you do not see the answer to your questions on FAQs page, contact us by e-mail at or by phone at +44 (0) 203 5000 246


Which payment methods Hand Embroidery UK accept?

We accept all credit cards like: Visa, Master Card and you may also checkout via Paypal, Amex and Discover if you have an account with these 3rd parties services. If you have any query regarding payment just call us for further information.


Is credit card information safe?

Hand embroidery UK payments are made by sage pay which is a secure payment processing service that is owned by Elavon that operates in the UK and Ireland. We do not receive any payment details on website. For more information please consult our Privacy Policy.


Can I place an order via email?

If you call us and give your card details to pay for an order placed via email, we destroy your card details once the payment is processed.


What if I can't find a product online that I am looking for?

If you do not find a promotional item listed on our web site or would like to create your own, call us +44 (0) 203 5000 246, we will be happy to assist you.


How I can track my order?

You can track order by order number, please e-mail us at with your order number and we will be able to confirm you delivery date of your order.


Can I approve my order before starting production?

Yes we sent you sample for approval before start work on the entire project.


Is there a minimum limit for any order?

No, Hand Embroidery UK do not have a minimum limit for any order, however discounts do apply to larger quantities.


Can I cancel my order?

Due to any reason you need to cancel you order, contact us as soon as possible. If your order is under product process than we are unable to cancel the order.


Can I order sample for any product?

If you want to see any product sample before ordering, you need to email us with the requested product. We will contact you soon and send appropriate sample.


Can I order from outside the UK?

Yes, our customer place an order from outside the UK and we successfully fulfill all the orders. If we cannot deliver at your specific area or country we will inform you as soon as possible.


How much delivery charges within UK?

Delivery is FREE on all UK orders above £150 and for orders under £150.00 will be charged at £5.95. Outside the UK standard charges applied. 


What is the return policy?

We allows 14 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense. We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. Give us a call @ +44 (0) 203 5000 246


Do hand embroidery UK accept overnight or express shipping?

Yes, but it depends on product. Only shipping cost will be higher.


Do hand embroidery UK have a physical location?

Yes hand embroidery UK have on 993 Romford Road, London E12 5JR location. You can visit at address or visit our website or call us  +44 (0) 203 5000 246


Do hand embroidery UK have catalog?

Yes we have an ecommerce website where all the products are display with their description and images. You can easily choose you product, its user friendly.


How shall I make a payment ?

If you place order using website you can use Visa Card, Master card, Paypal, Amex and Discover and more we accept Cash on Delivery, Bank Transfer and Western Union.